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Investor Grievances

The following investor grievances handling summary relates to how Ace Lansdowne Investments Services LLP will approach a grievance from an eligible complainant.

“Eligible complainants” are those from underlying investors in the Alternative Investment Funds where Ace Lansdowne Investments Services is acting as the Investment Manager. Ace Lansdowne Compliance Team shall:

  • Explore the validity and reasons for the grievance.

  • Explore whether the complainant is claiming any loss.

  • In case of claim of loss, ascertain the responsibility of the Fund, the Investment Manager or any other related third party.

  • In case of any party being held responsible, discuss with the Investment / Management Committee of the Investment Manager or the Fund regarding actions to be taken and/or redressals to be provided to the complainant, and

  • Discuss whether compensation should be offered to the complainant, and if so, to what extent.

  • Keep the Complainant informed on the steps being taken to resolve the grievance

  • Where practicable, respond to the complainant on the same working day; if not, respond to the complainant with a fair, clear assessment and explanation, in a timely manner

  • Send a final response to the Complainant within four weeks of receipt of the complaint

If you are an investor in any of our funds/investment strategies and have a complaint/grievance, Ace Lansdowne's office may be contacted using the below contact information:

For grievance related to Alternative Investment Fund, please e-mail us at

For grievance related to Portfolio Management Services, please e-mail us at

A letter may also be written with your query/complaint and posted at the below mentioned Ace Lansdowne’s office address:

Address:   111, 11th Floor,
  Maker Chambers IV,
      Nariman Point,
   Mumbai - 400 021

Investors can also lodge complaints on SCORES with SEBI at or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number and E-mail ID.

Clients can also visit the Smart ODR Portal to file a dispute on SMARTODR (