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Privacy Policy & Terms of Use

At Ace Lansdowne Investments Services LLP (“Ace Lansdowne”) we respect the privacy of our clients and we are committed to keeping all your Personal Data secure. This Privacy Policy governs our handling of Personal Data that we collect or generate in the course of carrying on our commercial activities, both in relation to this website and our products and services.

Please read this policy carefully. By using any of the services, you represent that you have read and understood the terms and conditions of usage (hereinafter called as 'terms of use'), which includes this privacy policy, and you agree to be bound by all its terms.

To avail some of the information / services offered by Ace Lansdowne and/or this website, you may need to sign up by giving details that personally identify you.

We may collect and process the following Personal Data about you:

Information that you provide to Ace Lansdowne:

Ace Lansdowne does not collect personal information about individuals except when such individuals specifically provide such information on a voluntary basis This includes information about you that you provide to us by completing forms or by communicating with us, whether face-to-face, by phone, through e-mail or otherwise. The nature of the services you are requesting will determine the kind of Personal Data we might ask for, though such information may include (by way of a non-exhaustive list):

  • basic Personal Data (such as first name; family name; position in the company; company name; company email address; business phone number; business address; city; postcode; country).

  • any information that you choose to share with Ace Lansdowne which may be considered Personal Data

Personal information on individual users of Ace Lansdowne will not be sold or otherwise transferred to unaffiliated third parties unless otherwise stated at the time of collection or without the approval of the user as the case may be.

Information that Ace Lansdowne collect or generate about you:

  • This includes information relating to your (or an applicant’s) investment in the Ace Lansdowne Product, emails (and related data), customer relationship management information, call recordings and website usage data.

  • Through our cloud security services, traffic and security reports that include information on the internet usage of the relevant users.

Information that Ace Lansdowne obtain from other sources:

This includes information obtained for the purpose of our know-your-client (KYC) procedures (which include, among other things, anti-money laundering (AML) procedures, counter-terrorist financing procedures, politically-exposed-person checks and sanctions checks), information from public websites and other public sources and information received from your advisers or from intermediaries.


Users are also made aware that certain information and data may be automatically collected through the standard operation of internet servers or through the use of "cookies." "Cookies" is a term generally used for small text files a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies themselves do not personally identify you, but they do identify your computer. Generally, cookies work by assigning a unique number to the user computer that has no meaning outside the assigning site.

Disclosure of Information to Third Parties

Ace Lansdowne treats your personal information or your use of the Service as private and confidential and does not check, edit, or reveal it to any third parties except where it believes in good faith, such action is necessary to comply with the applicable legal and regulatory processes, or to protect and defend the rights of other users or to enforce the terms of service which are binding on all the users of Ace Lansdowne website.

Ace Lansdowne notifies that the information you provide on our website may be stored in a country other than where you reside.

Ace Lansdowne may also share your Personal Data within or outside of the Ace Lansdowne group for the following purposes (in pursuit of our contractual obligations to you as a client):

  • With our business partners: For example, this could include our partners from whom you or your company or your organisation purchased the Ace Lansdowne Product(s). Personal Data will only be transferred to a business partner who is contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation;

  • With third party agents and contractors: For the purposes of providing services to us. These third parties will be subject to appropriate data protection obligations and they will only use your Personal Data as described in this Privacy Policy;

  • To the extent required by law, for example if we are under a duty to disclose your Personal Data in order to comply with any legal obligation or regulation (including, without limitation, in order to comply with tax reporting requirements and disclosures to regulators), or to establish, exercise or defend our legal rights;

  • If we sell any of our business or assets, in which case we may need to disclose your Personal Data to the prospective buyer for due diligence purposes; and

  • If we are acquired by a third party, in which case the Personal Data held by us about you will be disclosed to the third party buyer.

Archival of personal data

How long Ace Lansdowne hold your personal data for will vary. The retention period will be determined by various criteria including:

  • the purpose for which we are using it – Ace Lansdowne will need to keep the data for as long as is necessary for that purpose; and

  • legal obligations – laws or regulation may set a minimum period for which we have to keep your Personal Data.

Policy change or alteration

Ace Lansdowne reserves the right to change this policy at any time. Users may note that this Privacy Policy itself and any such change of policy will be effective from the date announced by Ace Lansdowne and not from the date of posting on the site.

E-mail messages sent to Ace Lansdowne over the Internet cannot be guaranteed to be completely secure. The integrity of such messages cannot be guaranteed on the Internet and Ace Lansdowne will not be responsible for any damages incurred by users due to messages sent or received by them.

Contact us

This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in favour of any user or viewer of Ace Lansdowne website.

If you have any questions about this Policy, Ace Lansdowne’s office may be contacted using the following contact information

Address:   Ace Lansdowne Investments Services LLP
  111, 11th Floor,
  Maker Chambers IV,
      Nariman Point,
   Mumbai - 400 021

Email Id: